Returns Policy

Welcome to noralvane.com. We hope you are satisfied with your hat purchase. The following return and exchange terms apply to hats purchased via noralvane.com.

1. Order Processing and Shipping
   Once payment is confirmed, we typically process and ship orders within 3–5 business days.
   After shipment, the estimated delivery time is approximately 7–40 days. Actual delivery times may vary based on destination, logistics, customs inspections, holidays, weather conditions, and other factors.
   Depending on the destination, we may use the following logistics partners:
   DHL
   FedEx
   UPS
   USPS
   DPD
   Royal Mail
   Other local or international logistics providers
   The actual carrier may be selected based on specific order details.
2. Return Period
   European consumers are entitled to a right of withdrawal in accordance with applicable laws.
   Consumers may submit a return request within the applicable statutory withdrawal period.
   Returned products should be kept in their original condition as much as possible and include all original packaging and accessories.
3. Exchanges
   Please contact us promptly if you encounter issues regarding size, style, or other matters with your received product.
   Exchange requests require order details and information about the product’s condition. Eligibility for direct exchange depends on stock availability and applicable laws.
   If the desired replacement product is unavailable, we will assist with a refund in accordance with applicable regulations.
4. Product Issues
   If the product you receive is visibly damaged, has quality issues, or differs significantly from your order, please contact us as soon as possible. Please provide your order details and photos of the product so we can verify the issue.
   For product issues that are the seller’s responsibility under the law, we will provide appropriate solutions in compliance with applicable European consumer protection laws.
5. Return Shipping Costs
   If the return is made pursuant to the consumer’s statutory right of withdrawal, return shipping costs will be handled in accordance with applicable laws and the specific circumstances of the return.
   If the product has confirmed quality issues, shipping damage, or differs significantly from the order, we will handle return costs based on the specific situation.
6. Refunds
   Once we receive and verify the returned product, we will process the refund in accordance with applicable laws.
   Refunds are typically issued to the original payment method. The time it takes for funds to appear in your account may depend on the processing times of banks, payment processors, and other financial service providers. If we cancel an order due to out-of-stock items or other reasons, we will process the refund in accordance with applicable regulations.
7. Non-returnable Items
   To the extent permitted by law, product damage resulting from obvious signs of use, intentional damage, improper cleaning, misuse, or other abnormal causes may affect the processing of your return.
   However, nothing in this policy affects the mandatory statutory rights to which consumers are entitled by law.
8. Contact Us
   To request a return or exchange, or for any related inquiries, please contact us at:
   Company: HOME DES BOIS
   Address: 11 Place Henri IV 21610 Fontaine-Francaise
   Email: support@noralvane.com
   Phone: +33 717286307
   When contacting us, please provide your order number, details of the purchased product, and a description of the issue so that we can process your request more efficiently.